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designcraft/docs/user/troubleshooting/get-help.md
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Fabio LussiandClaude Opus 5.5 2dca7e220e docs: add user docs for DesignCraft
Baseline user docs in docs/user/ (published at getartcraft.com/docs/designcraft),
the docs-check and docs-publish workflows, and a "User docs" rule in AGENTS.md.

Source notes per page:
- index.md: README (intro, features, license), website crafting-apps.ts entry.
- getting-started/index.md: crates/ui-egui/src/chrome.rs start_screen buttons.
- getting-started/install.md: README Downloads, gh release view v0.6.0 asset list,
  packaging/windows/designcraft.wxs (Start Menu shortcut), launcher catalog.rs.
- guides/create-a-document.md: dialogs.rs newDocument dialog, build.rs PRESETS,
  menus.rs UI_COMMANDS, chrome.rs start screen.
- guides/open-a-file.md: apps/designcraft main.rs open_filters, engine file.rs and
  interchange.rs docs, lib.rs import warnings test, issue #110.
- guides/place-images-and-text.md: main.rs place filters, engine file.rs file.place,
  dialogs.rs pdfImport, menus.rs placeWithOptions, release notes (#80).
- guides/export-a-pdf.md: dialogs.rs pdf_export and apply_pdf_preset, menus.rs.
- troubleshooting/app-closes-at-start.md: README graphics backend and logs,
  apps/designcraft/src/gpu.rs, issues #167, #192, #220, #273.
- troubleshooting/get-help.md: README Logs section.
- faq/is-it-free.md: README, docs/gaps.md. faq/supported-systems.md: README,
  release assets. faq/indesign-files.md: main.rs open filters, issues #450, #451, #110.

Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>
2026-10-12 04:05:27 +02:00

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---
title: Report a problem
description: What to include and where to post when DesignCraft misbehaves or crashes.
order: 20
verified: 0.6.0
---
Post in the [issue tracker](https://github.com/storytold/designcraft/issues) or in [Discord](https://discord.gg/artcraft), and attach the log file. The log is the most useful thing you can send after a crash.
## What to include
- Your DesignCraft version and how you installed it (installer, portable, AppImage and so on).
- Your operating system and graphics card.
- What you did, what you expected and what happened.
- The log file `designcraft.log`.
## Where the log is
DesignCraft writes `logs/designcraft.log` in its settings folder, beside `ui.json` and `prefs.json`.
| System | Log folder |
|---------|-------------------------------------------------------------------------|
| Windows | `%APPDATA%\DesignCraft\logs\` |
| macOS | `~/Library/Application Support/DesignCraft/logs/` |
| Linux | `~/.config/designcraft/logs/` (or `$XDG_CONFIG_HOME/designcraft/logs/`) |
Each start moves the previous log to `designcraft.1.log`, and that one to `designcraft.2.log`. The log from a run that crashed survives the next start, so attach `designcraft.1.log` if you have restarted since. The file stops growing at 16 MiB.
## More detail in the log
Set the environment variable `RUST_LOG` to `debug` before starting DesignCraft to log more. The default is `info` for DesignCraft's own parts and `warn` for everything else.