Files
photocraft/docs/user/troubleshooting/get-help.md
T
c6fd71241d docs: add user docs in docs/user (#3951)
* docs: add user docs for PhotoCraft

Adds docs/user/ (published at getartcraft.com/docs/photocraft), the docs
check and publish workflows (copied from craft-launcher), and a User docs
rule in AGENTS.md. Checker: 0 error(s), 0 warning(s).

Source notes per page:
- index.md: README (intro, status, Crafting Apps table), website
  crafting-apps.ts photocraft entry, links.rs (Discord, issues), menus.rs
  (Help > Report an Issue).
- getting-started/index.md: menus.rs and menu_catalog.rs labels, panels.rs
  (Layers, Properties, History), dialogs.rs (Create button).
- getting-started/install.md: README Downloads and Get started sections,
  gh release view v0.7.0 asset list, craft-launcher catalog.rs (lists
  PhotoCraft).
- guides/open-and-save-files.md: apps/photocraft/src/services.rs (open and
  save filters), README Formats and PSD sections, docs/file-format-parity.md.
- guides/adjust-colors-with-adjustment-layers.md: menu_catalog.rs, panels.rs
  (footer button, adjustment list), lib.rs (Properties shows new layer).
- guides/select-and-mask.md: menu_catalog.rs Select and Layer Mask menus,
  state.rs tool names, retouch_ui.rs (Select Subject button and message).
- guides/add-and-style-text.md: state.rs (Horizontal Type Tool, T),
  type_tool.rs, menu_catalog.rs Layer Style and Type menus, dialogs.rs.
- guides/export-an-image.md: export_dialog.rs (labels, formats, options).
- troubleshooting/taskbar-turns-black.md: issues 3550, 3864, 3430, 3144,
  PR 3308 (git: not an ancestor of v0.7.0), prefs_ui.rs (System title bar).
- troubleshooting/text-moves-when-editing.md: issues 3795, 1317, PR 3819
  (open).
- troubleshooting/get-help.md: menus.rs, links.rs, gpu_status.rs (System
  Info content).
- faq/*: README (status, license badge, offline, formats), LICENSE-MIT and
  LICENSE-APACHE, docs/file-format-parity.md.

Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>

* docs(user): apply final review fixes

Part 1: verified = latest release tag policy in docs/user/AGENTS.md; released-pages sentence in root AGENTS.md. Part 4 items 1-9: remove x86 row and TGA resolution, formats, new photocraft-does-not-start page, mask label, taskbar workaround, wording, Affinity read-only, index.

Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>

* docs(user): use the standard section title

Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>

* docs(user): describe PhotoCraft 0.7.0 startup behaviour

Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>

* docs(user): tighten PhotoCraft startup wording

Drop the unsourced "slower" claim for CPU mode and give the exact
Preferences path on Windows and macOS.

Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>

* docs: pin the docs checker to a commit and its SHA-256

Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>

* docs: drop the docs workflows until the checker is on artcraft-services main

Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>

* docs: re-verify against 0.8.2

- taskbar and PSD text pages: both fixes ship in 0.8.2; tell users to
  update and drop the "not in a release yet" wording and workarounds
- does not start: 0.8.2 fixes the Intel Iris Pro/Monterey Device(Lost)
  case; OpenCore Legacy Patcher Macs still have no fix
- install: Windows 10 or later, 32-bit Windows builds, RISC-V deb/rpm,
  Wayland paste and XWayland notice
- open and save: Krita and Paint.NET filters, Krita/PCX/FITS formats,
  save progress, JPEG/WebP encoding kept on Save
- export: TGA Resolution, multi-layer Export As and Quick Export
- text: Shift-click starts new text over existing type
- CLAUDE.md is now a regular file pointing to AGENTS.md
- verified: 0.8.2 on every page

Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>

* Drop the root AGENTS.md docs rule; keep the PR to docs/user/

Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>

* docs(user): drop the stale missing-tools count from the Photoshop FAQ

Re-verified the page against v0.9.0.

Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>

---------

Co-authored-by: Fabio Lussi <198260595+itrycodinganditsbad@users.noreply.github.com>
Co-authored-by: Claude Opus 5.5 <noreply@anthropic.com>
2026-10-18 16:15:53 -06:00

1.0 KiB
Raw Blame History

title, description, order, verified
title description order verified
Get help with a problem How to ask for help or file a PhotoCraft bug so it can be fixed, and what to include. 30 0.8.2

Open Help › Report an Issue…. It takes you to the PhotoCraft issue tracker on GitHub. You can also ask in Discord.

What to include

  1. What you did, step by step, and what you expected.
  2. What happened instead. A screenshot or a short video helps.
  3. Your system details. Choose Help › System Info…, click Copy, and paste the text into your message. It lists the PhotoCraft version, your operating system and processor, and your graphics adapter.
  4. The file, if one file causes it. Zip a PSD or other file and attach it. Leave it out if it contains anything private.

Before you post

Search the tracker for your problem first. If someone already reported it, add your details there instead of opening a new issue. For known problems, see the other pages in Troubleshooting.