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designcraft/docs/user/troubleshooting/get-help.md
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Fabio LussiandClaude Opus 5.5 3787187199 docs: re-verify against 0.7.1
- Open a file: missing IDML parts now open with an Import Warnings
  alert in the release; drop the "not in a release yet" note.
- Place: an image placed into a frame leaves Auto-Fit off (0.7.0).
- Install, supported systems: add the 32-bit Windows x86 builds and
  the RISC-V .deb and .rpm; example version 0.7.1.
- Set verified: 0.7.1 on every checked page.
- docs/user/CLAUDE.md: a regular file pointing to AGENTS.md instead of
  a symlink.

Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>
2026-10-13 14:31:48 +02:00

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---
title: Report a problem
description: What to include and where to post when DesignCraft misbehaves or crashes.
order: 20
verified: 0.7.1
---
Post in the [issue tracker](https://github.com/storytold/designcraft/issues) or in [Discord](https://discord.gg/artcraft), and attach the log file. The log is the most useful thing you can send after a crash.
## What to include
- Your DesignCraft version and how you installed it (installer, portable, AppImage and so on).
- Your operating system and graphics card.
- What you did, what you expected and what happened.
- The log file `designcraft.log`.
## Where the log is
DesignCraft writes `logs/designcraft.log` in its settings folder, beside `ui.json` and `prefs.json`.
| System | Log folder |
|---------|-------------------------------------------------------------------------|
| Windows | `%APPDATA%\DesignCraft\logs\` |
| macOS | `~/Library/Application Support/DesignCraft/logs/` |
| Linux | `~/.config/designcraft/logs/` (or `$XDG_CONFIG_HOME/designcraft/logs/`) |
Each start moves the previous log to `designcraft.1.log`, and that one to `designcraft.2.log`. The log from a run that crashed survives the next start, so attach `designcraft.1.log` if you have restarted since. The file stops growing at 16 MiB.
## More detail in the log
Set the environment variable `RUST_LOG` to `debug` before starting DesignCraft to log more. The default is `info` for DesignCraft's own parts and `warn` for everything else.